About ADY South West

Leading the way in wide format support

Our experienced Sales and Administration Team will be on hand throughout the process to answer any questions.
Alternatively you can track your call progress online via our bespoke call handling system.

About Us

We have delivered onsite support to our customers across the whole spectrum of UK industry printing wide format. Our service is recognised as being amongst the best available, thanks in no small part to our first time fix rates. Rest assured, you will never be charged a repeat callout fee on the rare occasion that we need to return to finalise the work to get you up and running again.

If you are a wide format printer reseller, maintenance organisation or a solutions company; we can act on your behalf as an extension to your own business. We pride ourselves in offering the same quality of support to your customers as you would expect to deliver yourself. You will have constant and immediate access to our SLA results ensuring ownership of your customers and contracts. We always deliver results whether you chose annual maintenance support, breakdown repairs or one of our tailor made voucher systems.

As a printer, you have the same access to our friendly, experienced and knowledgeable staff who effectively work with you on the call to determine the best solution to your problem. Our wide range of services will be explained to you, with consideration to your budget and the urgency you attach to the rectification of the problem.

Sales

We have become one of the leading suppliers of HP wide format printers in the UK. A Designjet Specialist and Gold Partner, a Technical Production Specialist and most recent a HP Latex partner. We are very proud of our Partner First Specialist status.

We are trained and qualified to support you in your quest to find the best printer and consumables for your business needs. We will be extremely competitive and back up the installation with our engineering knowledge gained with over the past 30 years. From us you buy printers and consumables with the back up of extensive experience in wide format usage, installation and servicing.

Bespoke Call Handling

Our tailor made, real time, call logging system can be adapted to suit individual needs. When a call is logged, our priority is always to get your equipment functioning as quickly as possible with the minimum amount of downtime.

The process will commence with a consultation by one of our qualified technicians. From this point, our central logistics administration will arrange for any parts that may be required to be shipped to your local engineer from our extensive spares holding. Our experienced office staff will be on hand throughout the process to answer any questions or you can track your call progress online.

Partners & Brands